Account Supervisor

 

At 90octane, we believe trust is a differentiator. Our clients trust us with their brands and business goals. Each member of our team earns that trust through hard work, courage, integrity and passion. We hire people who are hard-wired with these qualities, and we continually evolve our culture to develop them. Trust helps us produce results for our clients without micromanaging our team.

As an Account Supervisor you will play a lead role in developing and managing client relationships, building trust and driving revenue through opportunity identification. You will lead the development and presentation of strategic marketing recommendations for our clients. You have a continual desire to learn about marketing, your assigned clients’ business and industry.  You thrive in a fasted paced environment, but understand how to calmly handle challenging situations. You take ownership of your accounts, your career and the team’s success.  And you’re willing to be bold, bring new ideas, meet new people and push yourself, our teams and our clients in unexpected directions.

 

QUALIFICATIONS:

  • 7+ years of experience in client management in marketing, advertising and/or communications
  • Expertise in digital marketing, including; email, search, social, paid media, marketing automation and lead generation
  • Experience in campaign strategy and planning
  • Proven problem solver, conflict resolver and strategic thinker
  • Demonstrated ability to act in a leadership role and build trusted relationships with senior-level clients
  • Poise and professionalism under pressure
  • B2B and B2C marketing experience
  • Prior agency experience
  • Demonstrated skills in negotiation and persuasion
  • Above average presentation and communication skills
  • Ability to travel 10-15% based on client location
  • Bachelor’s degree in marketing, communications, business or technical discipline

 

ESSENTIAL DUTIES & EXPECTATIONS:

Client Service

  • Responsible for the oversite of key accounts: making strategic recommendation and decisions based on a deep understanding of the client’s industry, business and objectives.
  • Ensure that all campaigns, programs and projects are aligned to business goals and are being delivered according to expectations.
  • Builds strong relationships with clients by acting as a strategic advisor
  • Assembles and shares strategic insights with clients
  • Develops proposals and statements of work in conjunctions with agency team members
  • Promptly addresses any client satisfaction issues with the clients and agency team members
  • Represents the agency at industry functions and promotes the agency at every opportunity
  • Proactively manage account financials ensuring overall account health, appropriate team allocation and agency compensation.

Strategy and growth

  • Develops strategic campaigns and programs that produce results
  • Provides leadership and insights during strategy, ideation and campaign execution
  • Meets with internal teams and clients on a regular basis to review campaign progress and performance
  • Seeks opportunities to expand the relationships and business within assigned accounts
  • Review and analyze past campaign results to uncover opportunities for improvement and growth
  • Research, review and synthesis insights for use in briefs, reports, or presentations
  • Remains on top of industry trends, innovations and challenges
  • Seeks opportunities for professional growth

Operations

  • Develops creative briefs that inspire team members to create exceptional work
  • Facilitates internal kick off meetings
  • Attends weekly client status meetings, quarterly planning sessions and annual client reviews.
  • Initiates invoicing and reconciliation of budgets
  • Regularly informs Account Director and Director of Account Management of account wins, losses, successes and failures.

Reports to the Director of Account Management.

 

If this describes you, we want to hear from you!

At 90octane, we believe trust is a differentiator. Our clients trust us with their brands and business goals. Each member of our team earns that trust through hard work, courage, integrity and passion. We hire people who are hard-wired with these qualities, and we continually evolve our culture to develop them. Trust helps us produce results for our clients without micromanaging our team.

Compensation
Compensation commensurate with experience and qualifications. We offer excellent medical, dental, vision & life insurance as well as open PTO policy.

How to Apply
Please send your resume, a cover letter describing how you are a fit for the position and a link to your portfolio (or several work samples) to jobs@90octane.com with “Account Supervisor” in the subject line. No calls please.

90octane is an Equal Opportunity Employer.